Privacy Policy

At uno1bet, we understand that your personal information is important to you. When you register an account, make a deposit, play a game, or contact our support team, you share data with us — and we take the responsibility of handling that data seriously. This Privacy Policy sets out, in full, how uno1bet collects, processes, stores, shares, and protects your personal data in connection with your use of the uno1bet platform at uno1bet.app.

This Policy applies to all registered Players and visitors to the uno1bet platform, regardless of the device or browser used to access it. It should be read alongside our Terms & Conditions, which govern the overall relationship between you and uno1bet. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.

1. Introduction

uno1bet is an online gaming platform serving Filipino players with live casino games, slots, bingo, lucky dice, mini baccarat, and more. As part of delivering these services, we necessarily collect and process certain personal data about our Players. This is required for account management, payment processing, identity verification, regulatory compliance, and the ongoing improvement of the platform.

We are committed to handling your personal data in a manner that is lawful, fair, and transparent. We collect only the data we genuinely need, we keep it only for as long as necessary, and we do not sell it to third parties for marketing purposes. This Policy explains all of that in detail.

The uno1bet platform operates under applicable Philippine laws and PAGCOR guidelines, including data protection obligations consistent with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations. The National Privacy Commission (NPC) of the Philippines is the relevant supervisory authority for data protection matters.

2. Data Controller

For the purposes of applicable data protection law, uno1bet is the data controller responsible for your personal data collected through the uno1bet.app platform. As data controller, uno1bet determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully and in accordance with this Privacy Policy.

If you have any questions about how uno1bet processes your personal data, or if you wish to exercise any of your data rights described in Section 11 of this Policy, you may contact us using the details provided in Section 15.

3. Personal Data We Collect

uno1bet collects the following categories of personal data from Players and platform visitors. The specific data collected depends on how you interact with the platform.

3.1 Registration & Identity Data

When you create an uno1bet account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

Before processing your first withdrawal, we are required to verify your identity. This involves collecting:

• A copy of a valid Philippine government-issued ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card, PRC ID, or Voter's ID)
• A selfie or live photo for facial verification where required
• Proof of address (e.g., utility bill, bank statement dated within the last three months)
• Source of funds documentation where required by anti-money laundering regulations

3.3 Financial & Transaction Data

When you make deposits or request withdrawals, we collect:

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank) where applicable
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history
• Player balance and bonus credit records

3.4 Gaming Activity Data

As part of normal platform operation, we record:

• Games played, wager amounts, and game outcomes
• Session start and end times
• Bonus usage and wagering progress
• Responsible gaming tool settings (deposit limits, self-exclusion status)

3.5 Technical & Device Data

When you access the uno1bet platform, we automatically collect certain technical data:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Referring URL (the page you visited before arriving at uno1bet.app)
• Cookie identifiers and session tokens (see Section 10)

3.6 Communications Data

If you contact our support team or respond to platform communications, we collect:

• Live chat transcripts
• Email correspondence
• Support ticket content and resolution records
• Feedback and survey responses

4. How We Collect Your Data

uno1bet collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — through cookies, session tracking, and server logs when you browse or interact with the uno1bet platform.
• From third-party service providers — including identity verification agencies, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud detection services, where necessary to deliver our services or comply with regulatory obligations.
• From regulatory or law enforcement authorities — where we are legally required to receive or share information as part of a compliance or investigation process.

5. How We Use Your Personal Data

uno1bet uses your personal data for the following purposes:

Purpose	Data Used
Creating and managing your player account	Registration & identity data
Verifying your identity and age (21+ requirement)	KYC documents, date of birth
Processing deposits and withdrawals	Financial & transaction data
Delivering and improving platform games and features	Gaming activity, technical data
Detecting and preventing fraud, money laundering, and abuse	All categories as relevant
Complying with PAGCOR regulations and Philippine law	Identity, financial, gaming data
Providing customer support and resolving disputes	Communications, gaming, transaction data
Sending account-related notifications and security alerts	Email address, phone number
Administering responsible gaming tools and self-exclusion	Gaming activity, responsible gaming settings
Analyzing platform performance and user experience	Technical & device data (anonymized where possible)

uno1bet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where profiling is used (for example, to detect unusual gaming patterns for responsible gaming purposes), it is subject to appropriate safeguards.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012 and applicable data protection principles, uno1bet processes your personal data on the following legal bases:

• Contractual necessity — Processing required to create and manage your account, process payments, and deliver the gaming services you have requested.
• Legal obligation — Processing required to comply with PAGCOR regulations, anti-money laundering laws (AMLA), and other applicable Philippine legislation, including mandatory KYC verification and transaction reporting.
• Legitimate interests — Processing carried out for fraud prevention, platform security, abuse detection, and improving the quality of our services, where these interests are not overridden by your data protection rights.
• Consent — Where we send you optional marketing communications or use non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

7. Data Sharing & Disclosure

uno1bet does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment service providers — GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing deposits and withdrawals.
• Identity verification providers — Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game content providers — Licensed game studios and live dealer operators whose games are available on the uno1bet platform, where player session data is required to deliver the game.
• IT and infrastructure providers — Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict contractual obligations.
• Regulatory and law enforcement authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities, where disclosure is required by law or a valid legal order.
• Professional advisers — Legal counsel, auditors, and compliance consultants, where necessary and subject to professional confidentiality obligations.

8. Data Retention

uno1bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data — Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with PAGCOR and AMLA record-keeping requirements.
• Financial and transaction data — Retained for a minimum of five (5) years from the date of each transaction, as required by anti-money laundering regulations.
• KYC documents — Retained for a minimum of five (5) years after the end of the business relationship, or longer if required by a regulatory investigation.
• Gaming activity data — Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Communications data — Support chat transcripts and email correspondence are retained for two (2) years from the date of the interaction.
• Technical and device data — Server logs are retained for up to twelve (12) months for security and fraud detection purposes.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our internal data disposal procedures.

9. Security Measures

uno1bet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the uno1bet platform.
• Encryption at rest for sensitive personal data stored in our databases, including KYC documents and financial records.
• Access controls — Personal data is accessible only to authorized uno1bet personnel who require it to perform their job functions, on a strict need-to-know basis.
• Multi-factor authentication for internal systems that store or process personal data.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Incident response procedures — In the event of a data breach that poses a risk to your rights, uno1bet will notify the National Privacy Commission and affected Players in accordance with the timelines required by the Data Privacy Act of 2012.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your own account credentials and device.

10. Cookies & Tracking Technologies

The uno1bet platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalized experience. A cookie is a small text file placed on your device by a website. Cookies do not contain executable code and cannot access other files on your device.

10.1 Types of Cookies We Use

• Strictly necessary cookies — Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies — Remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations.
• Analytics cookies — Collect anonymized data about how Players use the platform (pages visited, session duration, error events) to help us improve the user experience. This data does not identify you personally.
• Security cookies — Used to detect and prevent fraudulent activity, bot access, and account takeover attempts.

10.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the uno1bet platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

11. Your Data Rights

Under the Data Privacy Act of 2012 and applicable data protection principles, you have the following rights with respect to your personal data held by uno1bet. To exercise any of these rights, please contact us using the details in Section 15.

12. Children & Minors

The uno1bet platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and KYC verification is required before any withdrawal is processed.

If uno1bet becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all associated data will be reviewed, and the matter will be handled in accordance with applicable regulations. Deposits made by underage players will be returned in accordance with PAGCOR guidelines.

13. Third-Party Links

The uno1bet platform may contain references to third-party services such as payment providers. While we take care to work only with reputable partners, uno1bet is not responsible for the privacy practices of third-party websites or services. Each third party operates under its own privacy policy, and we encourage you to review those policies before providing any personal data to them.

This Privacy Policy applies solely to data collected and processed by uno1bet through the uno1bet.app platform and does not extend to any third-party services, even where those services are integrated into or accessible from the platform.

14. Changes to This Privacy Policy

uno1bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered Players via the email address associated with their account and display a prominent notice on the platform for a period of not less than seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of the uno1bet platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way uno1bet handles your personal data, please contact our Data Privacy team. We aim to respond to all data-related inquiries within seventy-two (72) hours.

• Live Chat: Available 24/7 within the uno1bet platform after login — the fastest way to reach us.
• Email: privacy@uno1bet.app
• Platform: uno1bet.app

If you are not satisfied with our response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns, please visit our Responsible Gaming page for the full list of player protection tools available on the uno1bet platform.